Unfazed by Cloud Outages

1. 
   Leading cloud outages grab headlines whenever they happen, but most IT service management (ITSM) professionals are not losing sleep over it.
   Help desk software manufacturer ManageEngine and analyst company ITSM.tools lately researched 300 tech professionals to get a glance at what it is like to operate in the current IT departments. Following February's enormous Amazon Web Services (AWS), that influenced many well-known sites and solutions, such as Slack and Pinterest, just eight per cent of all respondents said the episode had a negative impact on their business's outlook toward cloud computing.
   Almost a quarter (24 percent) stated the recliner got them to take into consideration the dangers of putting their IT workloads on the cloud. For almost half (47.4 percent) of the surveyed, it was a non-event. Just over 20 percent did not even know that the outage happened.
   Another tech ITSM professionals do not seem really worried about is artificial intelligence (AI), at least in relation to it taking their tasks.
   Between now and 2020, only 15.5 percent of respondents stated they consider that AI will result in a substantial decrease in IT staffing levels. Just over 44 percent anticipate some reductions, but not in substantial amounts. Almost a third (32.3 percent) stated they do not anticipate to AI to place them or their colleagues from a job.
   "So, in the primary, the poll respondents do not view AI as a significant threat to IT occupations - with just 15 percent of respondents seeing the adoption of their new capacities as a severe endeavor killer," said the report. In lots of ways, AI could be viewed as the next development of automation, after information center automation, ITSM-process workflow automation, and orchestration [by integrating] 'heavy thinking,' particularly through machine learning, into the present 'heavy lifting' advantages of more conventional automation."
   Though most IT professionals do not expect to lose their jobs into AI systems, most are anticipating their tasks to get tougher over the next few years.
   Almost 36 percent of the polled stated they anticipate working in corporate IT for harder across all IT jobs during the next 3 decades. Another 46.4 percent consider that some IT functions will be more challenging to meet and almost 15 percent anticipate no change.
   The analysis also suggested that CIOs and other company leaders may do a much better job of recognizing the contributions that their IT teams make for their own organizations.
   Almost half (49.2 percent) of all respondents stated that their efforts and worth to the company are occasionally recognized, but insufficient. Twenty-three percent move unrecognized while more than a quarter (26.2 percent) stated they received the acclaim that they were trying to find.